For your convenience we have provided you with some answers to our most Frequently Asked Questions.
- Where do I start?
Have a read through these FAQs to understand our basic conditions, then click on the booking link in the final FAQ. - What size storage unit do I need ?
Great question. We suggest you use the space calculator to work that out and then come back here and book your space. - What hours can I access my unit ?
Our access hours are 7am to 7pm, 7 days a week. - Is there security at the facility ?
Yes. The yard has secure fencing, automatic gates with PIN entry, CCTV cameras and the owner resides onsite. - Can I inspect the facility before going ahead ?
Certainly. Please use the booking form or call us to arrange a convenient time. - Is there a security deposit ?
Yes, a security deposit of $500 is required. The deposit is fully refundable if the unit is left clean and you provide 14 days notice of vacating. We reserve the right to vary the deposit at any stage. - How do I pay for my unit ?
Payments occur monthly in advance, by automatic direct debit. We use the payment provider EiDebit. - When is my first payment due ?
Your security deposit and first month’s payment are payable on booking. - Do I have to give notice when I’m leaving ?
Yes, you are required to give minimum 14 days’ notice. - How long can I stay ?
There is no limit to how long you can stay. - Is there a minimum stay ?
The minimum is one month. There is a $100 admin fee for stays less than 2 months.
For yard space and RV units, the minimum stay is three months. - What happens if my debit payment fails ?
You will be charged a $9.90 failed payment fee by our payment provider, and the system will attempt the debit again in 3 business days. Please get in touch before this happens and we will work through a solution. - What happens if my payment day falls on a weekend or public holiday?
Ezidebit will schedule the payment for the following business day. Please note payments are debited a few minutes after midnight. - What happens if I don’t fit into my chosen unit ?
We’ll simply upgrade you to a larger unit, or rent you an additional unit. If you rent more than one unit a 10% discount applies to both units. - Are there any discounts for advance payments ?
Yes, we welcome advance payments.
Pay 3 months up front and receive a bonus week.
Pay 6 months up front and receive a bonus 15 days.
Pay 11 months up front and the 12th is on us. - Do I have to supply my own padlock ?
Yes you do, although we can sell you a padlock for $20 if you need one. Medium size is suitable. - Do you sell moving boxes and accessories?
Yes. We sell boxes, bubble wrap, tape, tape dispensers and also padlocks.
Tea chest size boxes, pack of ten $80.
Half tea chest heavy duty, pack of ten $80.
Packaging tape $5/roll.
Tape dispenser $30.
Bubble wrap $5 per metre.
Padlocks $20.
Dehumidifier 280g $5 - Is there plenty of room to manoeuvre around the facility ?
The facility has been designed with ease of access in mind. Every unit is accessible via truck or car/trailer. 99% of the facility can be driven through with no reversing! - Do the units have adequate ventilation ?
Our units are of the highest quality and have ample ventilation. - How do I care for my goods whilst they are in storage ?
Please allow adequate space for airflow in the units. It helps if you need to find things too. Be careful bringing things into the unit that may have been in a damp part of your home ie garage/shed/outdoors. We strongly recommend placing moisture absorbers in the unit. - Is storage `at my own risk`?
Yes. If you wish to insure your goods, please do so. That being said, security is paramount at Sapphire Self Storage. We have security fencing, security gates, CCTV and the owner lives on the premises. We have never had an incident. - What happens if I can’t meet my payment by the due date?
On time payment is vital to your tenancy. Please contact us prior to the due date if you cannot meet your commitment so we can discuss a payment plan or other options. Repeated (3 or more) failed payments is grounds for us to terminate the storage agreement. If this happens you will have to remove your belongings or they will be disposed of.
- How do I book a unit?
Click on this link to fill out our booking form and we can get everything organised for you via email. It’s simple and quick! Alternatively you can call us and we’ll organise a convenient time to meet at the facility and sign up on the spot.
Please contact us if you have any more questions we can help you with.